Schedule changes are communicated through your GDS via de Queues. It is crucial that you check and handle these Queues frequently to insure that your customers can be reaccommodated to alternative options timely.

Economy - Blue Basic, Blue, Blue Plus (select routes only) & Blue Extra
Business - Mint®.

Blue Basic fares include 1 carry-on and 1 personal item. This applies to all routes.

Please contact support@flyjetblue.eu.

Please contact support@flyjetblue.eu.

This means the booking is non-refundable but you can cancel the flight segments out of the PNR and hold the ticket in credit for use at a later date without a change fee, except for Blue Basic fares issued on or after 18MAR24

Blue Basic tickets issued on or after 18MAR24: For Blue Basic fares booked on or after Mar 18, 2024, Blue Basic fares are not exchangeable. If the customer wishes not to fly their booked segments, the customer or agency can use “manage trips” on jetblue.com to cancel and convert the Blue Basic ticket, minus the cancellation fee, to a JetBlue Travel Bank for future travel. Flight segments must be cancelled on jetblue.com before departure in order to create a Travel Bank. Do not cancel segments in the GDS. Ticket value is forfeited if not cancelled and placed in a JetBlue Travel Bank for future travel.

Blue Basic fares booked on or after Mar 18, 2024 cannot be changed but can be cancelled for a fee and rebooked. This applies to all Blue Basic customers, including Mosaic members. Blue Basic fares booked before Mar 18, 2024 may be changed for a fee of $100 per person (North America, Central America, Caribbean) or $200 per person (other routes). Subject to fare difference.

If the customer is unable to travel and unsure of new dates, cancel the segments out of the PNR prior to the first date of departure and keep note of the ticket number. The ticket should remain in OPEN status.

Hold flights of an equal or greater value in a new PNR. Reissue held ticket (status of coupons should be OPEN) against new flights, collecting change fee (if applicable) and any additional upgrade in fare. Please see www.jetblue.com/travel-agents for more information regarding voluntary changes.

Blue Basic tickets issued on or after 18MAR24, which have been converted to Travel Bank - Travel Bank can be utilized on jetblue.com. More information can be found here.

Please collect the change/cancellation fee using the CP tax code field on the ticket.

No, please contact support@flyjetblue.eu if you think the TTL in the PNR is incorrect.

Please refer to policy information here: Name Correction/Change Policies | JetBlue

Please refer to policy information here: Schedule Change | JetBlue

Please complete the groups form under Agent Resources: Groups – JetBlue Agent World Our groups team will then respond directly to you.

We will honor the YQ/YR at the time of booking provided that the fare quote is stored in the reservation, and required TTL’s are met. Any changes to the reservation that cause an itinerary to be repriced will utilize the current YQ/YR in place at the time of repricing.

Governmental airport taxes are fully refundable on any unused or partially used tickets. Please consult your GDS for tax specifications. Note that YR is a carrier imposed fee – in the case of an unused, or partially unused ticket, the refundability depends on the fare used. If the ticket is refundable, it means the YR is refundable.

Mint Studio® is an ancillary product and can currently be added post ticketing via EMD in the GDS or Manage Trips on jetblue.com

Even More® Space is an ancillary product and can currently be added post ticketing via EMD in the GDS or Manage Trips on jetblue.com.

Preferred Seats

Select Core (preferred) seats, window and aisles towards the front of the aircraft, will be available to all Customers for a nominal fee at the time of booking or check-in. With this initiative, there are few things to keep in mind:

1. Preferred seats are not part of Even More Space seats and do not include middle seats on any aircraft type. See attached seat maps.
2. ome Mosaic Customers – based on their Mosaic Tier Level, may qualify for a free upgrade to a preferred seat.
3. Preferred seats do not come with additional benefits such as a carry-on, early boarding, or Even More Space.
4. Any Customer that gets accommodated into a preferred seat from the Priority List, no fee will be assessed.
5. Remain neutral when explaining the policy and offer other options available.
6. at maps in Sabre Interact or Digital Workspace will display the preferred seat price when cursor is hovered over the seat. At a later date, (exact date TBD), any preferred seat will be clearly identified on seat maps.
7. Effective January 25, 2024, preferred seats on self-service channel seat maps (kiosk, web, and mobile), will be identified by a small icon on the upper right-hand corner of the seat.

EMDs for seat selection including Even More® Space and Mint Studio® have now been rolled out in Amadeus, Sabre and Travelport via EMD. We are working closely with our GDS partners to add pre-paid baggage to our EMD offering, but in the meantime please access the ticketed reservation in Manage Trips on jetblue.com to add checked baggage prior to check in.

Visa, MasterCard, American Express.

Yes. Please contact support@flyjetblue.eu if payment by virtual card is

Core cabin special meals are limited to Kosher, Hindu and Muslim meals only and must be ordered at least 24 hours in advance. Core meals are customizable and all vegetarian-type meals/vegan, gluten-free, and low-calorie options will be offered onboard. If you attempt to add VGML, GFML, LCML, or SPML to/from London/Europe for Core cabin bookings, you will get an error response UN or NO.

Customers travelling in Mint can request one of the following special meals – KSML, HNML, MOML, SPML, VGML, GFML OR LCML. Meal requests need to be ordered at least 24 hours in advance.

For more information on Mobility and Wheelchair Assistance: https://www.jetblue.com/at-the-airport/accessibility-assistance/mobility-assistance

International travelers connecting through a U.S. airport are required have a valid passport and visa for the U.S., and may need a visa for their final destination. You may also need to claim your checked bags upon arriving in the U.S. and recheck them to the final destination. For more information click here.